FAQs
Got questions? We’re here to help!
Got questions? We’re here to help!
KoverNow is a passion-driven, pioneering Insurtech company built to provide personalized insurance for the things you cherish, accessible right from your phone.
We offer simple and affordable item products and travel products on our app. It’s one-stop digital for you to get instant quotes, manage policies and file a claim anytime, anywhere!
KoverNow is a licensed agent (GIA License No. C005893) and a certified member of Singapore Fintech Association as well as a member of the Singapore Business Federation. We partner with MAS-regulated insurance carriers that underwrite our products.
KoverNow’s insurance is available to all legal residents of Singapore of legal age, with access to SingPass:
If you have a KoverNow policy or have had one in the past, please navigate to the menu on our app and click “Contact us”.
Otherwise, you can contact us at info@kovernow.com
We insure tech gadgets to high-value luxury pieces. For item values over a certain threshold, we would need additional valuations. For high–value collector items, we have a dedicated “Collector Service” adding an additional level of security.
We base your premium on the current market value and any additional information you provide. Since the value of items may depreciate over time, you might see a drop in the premium at renewal. This just means the insurance cost is keeping up with your item’s current market value.
Easy! Just add the item to your personal Vault on the KoverNow app, upload proof of ownership like receipt(s) and a selfie(s) with your item, then get an instant quote. Love the premium? Seal the deal with a secure payment and voila! Your item is insured.
No, our policies are structured for simplicity, so you do not need to worry about either.
With KoverNow, you’re never tied down. You can do this at any time through the KoverNow app. However, you will not get refunded for the remaining period you’ve paid for but your item will still be insured up until this period ends.
We specialize in item insurance tailored to protect each of your possessions based on their individual value and risk, offering global protection. Unlike Home Contents Insurance, which typically imposes coverage limits for each item category, our policies are designed to accommodate the unique needs of luxury items that may appreciate in value. Relying on general Home Contents insurance could leave these high-value items underinsured in the event of loss, meaning if your item costs more than the limit, you won’t be able to replace it with a similar item. Additionally, Home Contents policies often bundle services that may not be necessary, potentially leading to higher premiums. With KoverNow, you ensure your premiums are affordable and your coverage is adequate with transparent policies.
Warranties typically cover mechanical failure only, while KoverNow’s item policies offer “all-risk” protection including accidental damage, loss and theft.
Our coverage is worldwide, with some territorial limitations. This may change from time to time, depending on global sanctions and conflicts. For updated lists of exclusions, please refer to the policy wordings.
For very special collector items, we provide an additional level of security and services with Collector Service. Some items are not only particularly valuable, but also impossible to replace. Our Collector Service makes sure that every available piece of information about your asset is collected, verified and recorded to provide extra protection in case of an insurance claim. The Collector Service is provided at no additional cost to the policy holder. Please refer to our Collector Policy Wording.
After reviewing your coverage summary, you’ll be able to pay using your credit/debit card (we accept Visa, Master, American Express), Google Pay and Apple Pay. We will charge you when you pay for your policy, and automatically at renewal.
You can find and download them from the menu of our app under “Invoice & Subscription”.
If your credit card is declined, we’ll ask you to provide us with a different one. We’ll keep reminding you to settle your tab, but eventually, we’ll have to cancel your policy. We’ll warn you first.
You can file a claim 24/7 on the KoverNow app by clicking “Make a Claim” in your policy tab. We will guide you through the rest of the short process there.
Once your claim is approved, our underwriter will issue payment directly into your bank account. We will ask you for your bank account information during the claims process already.
Yes! We offer individual and family travel plans. Please refer to our Travel Policy Wording for more details.
This is because while most of your travel cover only kicks in with you commencing the trip, some protection is already effective with the purchase of the policy. Loss of deposits and the failure of your travel agent are for example protected from the purchase date. For our underwriter to manage those risks effectively, exposure to those risks is limited to 90 days.
Our Travel Insurance is designed to cater to all types of travelers, whether you’re traveling for business or pleasure. Our enhanced Standard Plus and Super Plus plans offer comprehensive protection for everything from small annoyances to significant crises, ensuring you’re covered on every trip.
Our coverage is worldwide, with some territorial limitations. This may change from time to time, depending on global sanctions and conflicts. For updated lists of exclusions, please refer to the Travel Policy Wording.
After reviewing your coverage summary, you’ll be able to pay using your credit/debit card (we accept Visa, Master, American Express), Google Pay and Apple Pay. We will charge you when you pay for your policy.
You can find and download them from the menu of our app under “Invoice & Subscription”.
Because our travel cover is enjoyingly comprehensive and protects you from a variety of unexpected events that could happen during a trip, you can have multiple claim elements under a single policy. To be sure that all your claim elements get dealt with all together efficiently, we chose to link you directly to the QBE claims portal.
We take the safekeeping of your information very seriously (see our Privacy Policy) and KoverNow is PDPA Compliant. We will never sell your information or share it with anyone except to provide our services such as issuing a policy and promote our business.
Should you have any concerns or questions regarding your data please contact us at dpo@kovernow.com
Insurance companies – like banks – and other financial intermediaries are at the risk of being used for money laundering and terror financing.
The Monetary Authority of Singapore (MAS) therefore requires banks and insurance companies to implement specific procedures to prevent those criminal activities. You can refer to details here.
KoverNow’s underwriting partners are regulated by the MAS and subject to those rules. To satisfy regulatory- and record-keeping requirements we must identify you before you can purchase a policy. To make this as convenient as possible, we use the particularly safe e-KYC (Know Your Customer) technology provided through GovTech and endorsed by the MAS.
